Returns & Exchanges

Can I exchange my refurbished laptop for another model?

admin2025-01-24T16:44:41+08:45Yes, if you decide you want a different model, you can exchange your refurbished laptop within the 14-day period. Just contact us, and we’ll assist with the exchange process.

Will I get a full refund for my refurbished laptop?

admin2025-01-24T16:50:36+08:45Yes, as long as the laptop is returned within the 14-day period and in its original condition, we will issue a full refund. However, please note that a 3% processing fee will be deducted from your refund to cover handling and restocking costs. Please allow 5-7 business days for processing once we receive the returned item.

Do I have to pay for return shipping?

admin2025-01-24T16:36:04+08:45If you're returning the laptop because of a defect or an error on our part, we will cover the return shipping costs. However, if you’re returning it for any other reason, you’ll be responsible for the return shipping fees.

What happens if I return the laptop after 14 days?

admin2025-01-24T16:34:58+08:45Unfortunately, we cannot accept returns outside the 14-day return window. Please ensure to return your laptop within the specified time to be eligible for a refund or exchange.

Can I use the laptop before returning it?

admin2025-01-24T16:32:43+08:45Yes! You are welcome to use the refurbished laptop during the 14-day return window. If you’re not satisfied, simply return it in its original condition, and we’ll process your return.

What is your return policy on refurbished laptops?

admin2025-01-24T16:28:58+08:45We offer a 14-days return policy on refurbished laptops. If you're not satisfied with your purchase, you can return the laptop within this time frame, as long as it is in the same condition as when you received it.