Help&FAQs

Frequently Asked Questions

ITHUB Malaysia is an IT solutions provider (and/or e-commerce platform) offering a wide range of products and services, including hardware, software, peripherals, and professional IT support. Our goal is to help businesses and individuals stay up-to-date with the latest technology.
Yes, we provide shipping within Malaysia. Delivery times and costs may vary depending on your location and the shipping method selected. Please review our Shipping Policy on the website for more details.
Yes, all our refurbished laptops come with a 3-months, 12-months, 24-months of warranty that covers any defects in material or workmanship. If you experience any issues, we're here to help. support@ithub.com.my
The warranty covers defects in materials or workmanship. This includes issues like faulty hardware (e.g., malfunctioning keyboard, screen issues) but doesn’t cover accidental damage, liquid spills, or user-caused damage.
If you encounter any issues covered by the warranty, please contact our support team with your order details, and we will guide you through the warranty claim process.  
Some of our refurbished laptops may offer extended warranty options. Please check the product page or reach out to our customer service team for more details.
We offer a 14-days return policy on refurbished laptops. If you're not satisfied with your purchase, you can return the laptop within this time frame, as long as it is in the same condition as when you received it.
Yes! You are welcome to use the refurbished laptop during the 14-day return window. If you’re not satisfied, simply return it in its original condition, and we’ll process your return.
Unfortunately, we cannot accept returns outside the 14-day return window. Please ensure to return your laptop within the specified time to be eligible for a refund or exchange.
If you're returning the laptop because of a defect or an error on our part, we will cover the return shipping costs. However, if you’re returning it for any other reason, you’ll be responsible for the return shipping fees.
Get in Touch

Newsletter

Follow Us

Address


Block B-2-9, Menara Uncang Emas UE3, No 85 Jalan Loke Yew, Cheras Kuala Lumpur Malaysia 55200, Store Google Location

Support

+60 12-548 6319
customersupport@ithub.com.my

Customer Service

Help & FAQsOrder TrackingOrders HistoryBecome our MemberPrivacy policyReturns & Refund PolicyTerms of Serivce

Categories

LaptopsAccessoriesGaming LaptopDesktopsMedia LibraryBulk OrdersDownloads

Payment Methods

Logestics

Infinity Trading Hub Sdn Bhd © 2025. All Rights Reserved.

home
categories
wishlist
0 cart